Policy
Privacy
Your privacy is of utmost importance to us. Any information collected from you during the purchase process is securely stored and is used solely for the purpose of fulfilling your order. We do not share, sell or distribute your personal information to third parties unless required by law.
This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including reviews, correspondence, by telephone, by email, via website www.lunasparks.com.au, from other publicly available sources and from cookies. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose in providing our products and services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing/membership list at any time by contacting us via email or simply click on the ‘unsubscribe’ button at the bottom of the email. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality products to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Enquiries
If you have any queries about our Privacy Policy, please contact: luna@lunasparks.com.au